Every customer appreciates exceptional service, yet more and more employees struggle in situations when it matters most. Service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. You and your team must be energized and knowledgeable about treating customers right.
Do you want to create raving fans that send you referrals? Do you wish everyone on your team knew how to defuse the tension from a very dissatisfied or highly demanding customer?
Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving customer interactions, meeting their needs, and handling every situation with authenticity and polish.
Save the date, share the link, and join this valued session to be inspired and equipped to take pride in being the face of the bank, entrusted to cultivate exceptional service!
What You’ll Learn
- How to be a Customer Whisperer
- Pro tips on stepping into your moxie as a professional
- Easy ways to enhance Emotional Intelligence for successful relationship management
- Memorable customer experience Do’s and Don’ts
- The W.O.W. technique for positive influence during conversations
- A secret strategy for reducing anxiety and coping with the demands of being “on”
Who Should Attend
Leaders, trainers, service professionals, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.