It’s time to shift annoying complainers into cheerful advocates! Developing customer service “superstars” is challenging when you’re facing issues like poor attitude, lack of business experience, and low self-esteem or poor social skills among your team members. This webinar will provide practical strategies and simple tools leaders can use to meet employees where they are and guide them through developing key skills like attitude evolution, business savvy, social interaction, stress coping, and confidence-building.
What You’ll Learn
- Define your expectations of a Customer Interaction Champion
- Gain techniques for stress coping and confidence building
- Explore methods to improve social skills and emotional intelligence
- Create a roadmap to reframe poor attitudes into a positive culture
- Customize a 1:1 worksheet for individuals to start where they are and embrace skill and behavior development
- Attendees will also receive a toolkit with additional resources to use with their teams!
Who Should Attend
Trainers, supervisors, and other leaders of employees in customer service or client interaction roles, as well as others who want to enhance their interpersonal communication results will benefit from this session.