In this session, we will detail how to avoid Reg E violations cited by examiners. We will review the specific error resolution requirements of Reg E, discuss procedural best practices, and provide tips on documenting your investigation.
Among its provisions, Regulation E limits consumer liability for unauthorized transfers and promulgates procedures for the resolution of errors alleged by consumers, including unauthorized and fraudulent ACH and card transactions. We will detail how to review your error resolution process and how to mitigate risk for both the accountholder and your institution.
What You’ll Learn
- Review of Consumer Liability Under Reg E
- Explanation of Error Resolution Timing Requirements
- Description of Recordkeeping Requirements
- Clarification of what Errors Trigger the EFT Error Resolution Process
- Discussion of the Process to Follow When You’ve Wrapped up Your Investigation
- Overview of Error Resolution Audit Procedures
Who Should Attend
This session is designed for operations staff, debit card personnel, and compliance officers.